Sesame calls for lenders to step up service levels as adviser complaints surge by 64 per cent in first half of 2009

Sesame has reported a 64 per cent leap in adviser complaints about lender service and practices in the first six months of 2009 compared with the second half of 2008. John Cupis, Sesame Managing Director, Mortgages and General Insurance, says that the difficulties mortgage intermediaries are facing in sourcing deals and placing business is being exacerbated as a result of poor service – with potentially far reaching consequences for the whole market.
Cupis commented: “Deteriorating service from lenders and some of the practices being adopted are deeply concerning and this surge in complaints is clear evidence of the levels of adviser frustration prevalent in the market right now. Sesame has a track record of working on our members’ behalf to tackle poor service and we are taking this up with lenders to try and improve this worrying trend.”